Refund policy

We hope you love your order. If not, eligible items may be returned within 14 days of delivery.

1. Return Eligibility

To be eligible for a return:

the item must be returned within 14 days of the delivery date
the item must be unused and in original condition
the item must be returned with its original packaging
prior authorization is required for all returns

To request a return, please contact hello@farvenne.com.

2. Return Shipping and Fees

Return shipping costs for eligible returns are the responsibility of the customer.

Original shipping charges are non-refundable. Once your return is received and approved, your refund will be issued to your original payment method.

3. Non-Returnable Items

The following items cannot be returned:

gift cards
custom or personalized items
worn, used, washed, or damaged items not caused by us
items not returned in their original packaging
items marked Final Sale

During sale periods, products remain eligible under our standard return policy unless marked Final Sale.

4. Exchanges

We do not offer exchanges at this time.

5. Damaged, Incorrect, or Defective Items

If there is an issue with the item you received, please email hello@farvenne.com within 3 days of delivery and include clear images of the issue so we can assist.

If an item is confirmed to be incorrect or defective, return fees will be waived.

Defective items must be returned within 14 days of receiving your return label in order to be eligible for a refund.

6. Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method. Original shipping charges are non-refundable, and return shipping costs are the responsibility of the customer.

Please note that it may take additional time for your bank or payment provider to process the refund.